What will I be asked when I call 911?
The very first thing you will be asked is 'WHERE is the location of the emergency". We will need an address or solid location in case the call is interrupted or cut off. Having the location allows us to get help coming even if the caller is no longer able to talk. Additional questions, if possible, will be asking about WHAT is happening, WHEN it is happening (now?earlier?)and WHO it is happening to and HOW many. If there is time and it is possible for the caller to talk, we will be asking many other questions that can make a difference in how much help we are sending, what kind of help we are sending, and whether the caller and the first responders are in any danger when they arrive on scene. We will also determine whether we need to stay on the phone with the caller until help arrives in order to update the first responders to changing scene or to provide helpful instructions for the caller.
We understand that when something emergent is happening to a caller that it may seem a waste of time to keep asking questions but just know that while we are talking to the caller we are simultaneously dispatching help. We have been trained to handle both aspects of a call at the same time. Being able to get as much information from a caller can make a huge difference for those involved both on the caller's end and for those responding.

Show All Answers

1. When Should I Call 911?
2. What will I be asked when I call 911?
3. Does My Cell Phone Show My Location?
4. Can I text to 911?
5. What if 911 caller is deaf or hearing/speech impaired?
6. Who pays for 911?
7. How can I teach my child to call 911?
8. I accidentally called 911, am I in trouble?
9. How can I prepare my own disaster kit?
10. How much water should I store for emergencies and how long can it be safely stored?
11. Sheltering place - What does that mean and what if I am not at home?